AI RAG, Agents, & Avatars
Delivering practical AI for regulated teams, people operations, and customer-facing mobile products.
Case 1 · Retrieval-Augmented Answers for Albanian Law
An Albanian law office wanted instant, trustworthy guidance across centuries of civil code, local regulations, and court rulings. We fine-tuned a retrieval-augmented generation (RAG) workflow that embeds the full corpus of Albanian laws, chunks content by jurisdiction, and grounds every prompt before the large language model drafts advice.
Trust the answer
Citations link directly to the Albanian Official Gazette so attorneys can cross-check every recommendation against the controlling statute or precedent.
Keep knowledge fresh
Daily ingestion jobs monitor new decrees, bar bulletins, and EU-aligned updates, regenerate embeddings, and version content without downtime.
Protect sensitive data
Role-based access controls, audit logs, and on-premise deployment keep client matters confidential while respecting Albanian data residency requirements.
Case 2 · Agents Scaling an HR Application Startup
A fast-growing HR software startup needed to support enterprise customers without ballooning headcount. We layered specialised agents over their product and back-office stack to watch inbound queues, draft responses, and coordinate data handoffs so the team could focus on improving the core experience.
Smart intake
Agents triage customer tickets across HR onboarding, payroll, and compliance, draft human-ready replies, and surface edge cases to specialists with context attached.
Automated approvals
Workflow agents orchestrate approvals between the startup’s SaaS platform, CRM, and finance stack to close out requests, update records, and confirm task completion.
Human oversight
Dashboards surface in-flight agent actions, KPIs, and customer health so founders can tune automation policies while keeping a pulse on service levels.
Case 3 · Conversational AI MVP for a US Startup
A seed-stage startup in the US needed to prove a conversational AI concept before pitching larger customers. We shipped a lean MVP that marries speech-to-text, retrieval-augmented prompts, and lightweight animation so early adopters can query account data, receive guidance, and hand off to human support when needed.
Frictionless chat
Low-latency streaming keeps conversations responsive as users check balances, troubleshoot issues, or review onboarding steps.
Secure by design
The assistant respects US security expectations, tokenises sensitive fields before prompts, and integrates with the startup’s authentication flow.
Measurable impact
Product analytics track adoption, CSAT, and deflection so founders can iterate on conversation design and showcase traction to investors.
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